Shipping & Returns

Shipping Information

All purchases made before 3pm on a weekday will be sent the same day from our headquarters in Edmonton. Any purchases paid for after 3pm will be sent the next available occasion. Please note that this excludes public holidays and weekends.

Shipping by regular untrackable Canada Post is free for all orders over $20.

Shipping times are dependent on the postal system and not Canadian Ties. We post at the first available occasion but after shipping, the time taken to receive is out of our control. If you have never purchased online or had a package sent nationally through the mail before, you are welcome to contact us first for an estimate of delivery time. Please note that during the Christmas period packages are often likely to take longer to arrive.

Canadian Ties offers trackable shipping and express shipping by courier if your order is urgent. Please contact us from the Customer Care section above for a quote if your province is not listed.

Returns & Exchanges Information

Canadian Ties accepts returns for any reasonable reason such as sizing, colour discrepancy or just a general change of mind as long as the product has not been worn or used. Please note that in the case of a straight refund, the cost of the original shipping will be deducted from the amount refunded.

In the case of an exchange, a further cost for the secondary shipping will be incurred. Canadian Ties free shipping policy is only for the initial purchase and the actual cost of shipping will be charged for any kind of return or exchange.

If an administrative error has been made by Canadian Ties, all further shipping costs will be settled by us and you as the buyer will not be asked to pay for any of these costs. Please contact us immediately if there is such a problem.