Frequently Asked Questions

Do you have a physical store I can visit?

If you are in Edmonton you can arrange to come and pick up your order (please use the contact section to confirm with us first). Otherwise anywhere else nationwide we will have to ship with Canada Post.

What methods can I use to pay?

We are currently accepting payments by credit cards via PayPal and those with existing PayPal accounts can use that too. Also direct deposit is welcome. (Please note that orders will only be sent after payment has cleared)

Where is Canadian Ties located? / Where will my order be sent from?

All of our stock is posted from Edmonton, Alberta.

What does "Same day dispatch" entail?

Orders made before 3pm should be posted during the same day's postal hours. Any orders made after 3pm can not be guaranteed to be sent the same day and will most likely be sent the following day. Orders made after 3pm Friday and those made on Saturday, Sunday and public holidays will be sent the next available occasion.